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The #BTA20 Results Are In!

Thank you for visiting the “post awards announcements” British Travel Awards 2020 website.

After what has been a punishing year for the travel industry and the public at large, we were heartened this year to realise that so many travel companies still put themselves forward to be listed on the consumer voting form for the BTA 2020. Perhaps unsurprisingly vote numbers were down for 2020, nonetheless, a significant number of participants suggests consumers still have an overwhelming appetite for leisure travel - and over 132,000 travellers cast more than 240,000 votes across the categories to have their say on who they consider best in travel.

This year, consumers were encouraged to vote for companies who had provided best customer service as well as product offerings, whether that was by way of arranging refunds, re-bookings or cancellations during the turbulent months of travel/non-travel this year. It is purely this consumer endorsement of listed companies which brings us the results of this year’s BTA.

The travel industry has navigated uncharted waters this year and it is clear from the number of votes from satisfied customers that this year’s winners have done their very best to maintain consumer confidence. If this year has shown us anything it is that the travel industry is ready to build back better with innovative products that harmonise with the global situation - and ensure that the challenges and experiences of 2020 will enable the industry to go forward and get us all back on our holidays, safely, in 2021.

The Awards Presentation

This year we obviously announced the winners in a different format to our usual gala ceremony extravaganza! We were all desperate to get together for the awards results, but it was not to be. Instead, we pushed things back to December and the winners were announced at a mini live event hosted by BBC’s The One Show presenter - Alex Jones, along with comedian Pat Monahan, and with pre-recorded presentations from our media partners at Reach plc, TravelMole and our industry sponsors.

And the winners are…

So, please do have a look at our winners - gold, silver and bronze across the categories, and look out for the BTA logo when you choose your next holiday or travel experience. The logo is a clear indicator that other customers have enjoyed a great holiday with that company, and felt strongly enough about their experience to vote, particularly in such an unsettled year for us all.

Looking Forward to 2021

Nominations for the British Travel Awards 2021 will open in April when travel companies can to put themselves forward for listing on the consumer voting form in their specialist categories. Consumer voting will start in July and continue right throughout the summer to ensure as many customers as possible have their chance to get away on holiday - and vote for their favourite travel companies.

Finally, thanks to all the companies who entered the BTA this year, and to everyone who voted.

Wishing you all a happy and healthy 2021 - and of course, happy holidays!

Lorraine Barnes Burton
Managing Director, The British Travel Awards